Henderson Club

i   Membership Card Types
tab 1. How do I join Henderson Club?

Henderson Club currently offers four types of membership card – the BOC Henderson Club Visa Signature Card, the BOC Henderson Club Visa Platinum Card, the Henderson Club Black Card and Emerald Card.


BOC Henderson Club Visa Signature Card and BOC Henderson Club Visa Platinum Card are co-branded credit cards presented by Henderson Club Limited and BOC Credit Card (International) Limited. All Hong Kong residents aged 18 or above may apply. Card holders will automatically be enrolled into Henderson Club upon successful application. Please click here to download application form.


The Henderson Club Black Card is an independent membership card which carries no credit facility and requires no joining or annual fee, and is available for application only by current owners/purchasers or tenants of any of the residential properties solely or jointly developed by any member(s) of Henderson Land Group in Hong Kong. Please click here to learn more and apply online.


The Henderson Club Emerald Card is an e-card available through Henderson Club mobile app, which is open to current holders of the BOC Henderson Club Visa Card. It does not carry any credit facility and requires no joining or annual fee. Please click here to learn more and apply online.

tab 2. Will I become a Henderson Club member automatically if I am an owner/purchaser or tenant of Hong Kong residential properties developed by member(s) of Henderson Land Group?

You are eligible to apply for Henderson Club Black Card but will not automatically become a Henderson Club member. We cordially invite you to be one of us now!

tab 3. May I join Henderson Club if I am not an owner/purchaser or tenant of Hong Kong residential properties developed by member(s) of Henderson Land Group?

You may apply BOC Henderson Club Visa Signature Card or BOC Henderson Club Visa Platinum Card if you are a Hong Kong resident aged 18 or above. Card holders will automatically be enrolled into Henderson Club upon successful application. We cordially invite you to be one of us now!

tab 4. Can my family members apply for Henderson Club Black Card as well?

Spouses of current owners/purchasers of any of the Hong Kong residential properties solely or jointly developed by any member(s) of Henderson Land Group are eligible to apply for Henderson Club Black Card. Click here to apply online now!


If any other of your family members are interested in Henderson Club, they may be one of us by applying BOC Henderson Club Visa Card if they are Hong Kong residents aged 18 or above.

tab 5. Do I need to pay to be a member of Henderson Club?

No joining fee or annual fee is required.

tab 6. Will my membership status expire?

Once you become a Henderson Club member, you will be able to enjoy the member benefits on an ongoing basis unless otherwise notified by the Club. The Club shall have the right, at any time at its absolute discretion without giving any notice or reason to terminate or suspend the operation, provision and/or availability of any facility or service. For details, please refer to the provisions on termination of membership or the Club in the Terms and Conditions for Henderson Club Membership.

tab 7. What should I do if I have more than one Henderson Club membership accounts?

Your accounts can be better managed with just a few simple steps. Please login to My Home and click My Membership Account under My Profile to indicate the cards you hold and fill in the corresponding membership numbers. The system will then assign ONE membership number as your primary identity. With this number, you will be able to login your mobile app, enjoy Club benefits, manage your personal information and receive Club information without duplication.

ii   Membership Application
tab 8. How can I apply BOC Henderson Club Visa Card?

Please click here to download and print out the application form, then submit the completed form with relevant documents to BOC Credit Card (International) Ltd. by post or hand to any branches in person for approval. You may contact BOC Credit Card customer service hotline at (852) 2853 8828 if you have further questions on application.

tab 9. What are the application procedures for Henderson Club membership card?

For Henderson Club Emerald Card, it is open to current holders of the BOC Henderson Club Visa Card. Card holders can login to Henderson Club mobile app and activate your Henderson Club Emerald e-card with just a few steps. Search “Henderson Club” on App Store or Google Play to download our app now!


For Henderson Club Black Card, please click here to apply online. You may submit the relevant proof(s) online by uploading soft copy of the documents, or send to us afterwards by email, post or fax.

tab 10. What proof(s) should I submit for applying for Henderson Club Black Card?

Please submit one of the following proofs of property ownership/purchase/tenancy for verification purpose.

OWNERS/ PURCHASERS

Any ONE of the following proofs of address which was issued in the recent three months with the same address and name as the applicant/spouse of applicant:

  • Gas bills OR
  • Water bills OR
  • Electricity bills OR
  • Demand for Rates and/or Government Rent OR
  • Preliminary Agreement for Sales and Purchase

And (only applicable to company applicants):Latest Annual Return of the registered company, or other relevant proofs of interest of applicant in that company

TENANTS

Any ONE of the following proofs of address which was issued in the recent three months with the same address and name as the applicant:

  • Gas bills OR
  • Water bills OR
  • Electricity bills OR
  • Tenancy Agreement

And (only applicable to applicants who rent the property under a company name):Latest Annual Return of the registered company, or other relevant proofs of interest of applicant in that company

These documents will be destroyed after the verification process is completed. For details of privacy policy, please refer to the Personal Information Collection Statement of Henderson Club.

tab 11. How and when will I receive my membership card?

For Black Card members, upon successful application, you will receive the new membership card by post within 4-6 weeks. Upon receiving our notification, you can also login to Henderson Club mobile app with your membership number and password to access your e-card.


For BOC Henderson Club Visa Card applicant, a collection letter will be sent to you from BOC Credit Card (International) Ltd. for notification. Your credit card will be ready for pick-up at your preferred branch selected when filling in the application form. For assistance, please contact BOC Credit Card customer service hotline at (852) 2853 8828.


For Emerald Card members, once you logged in to Henderson Club mobile app and activated your Henderson Club Emerald e-card, your e-card is a valid member identity proof for you to enjoy member benefits. As you also hold a BOC Henderson Club Visa Card, which also serves as your proof of membership, you will not receive another printed membership card.

tab 12. How can I check my application status?

For Henderson Club membership card, please contact us for assistance. For BOC Henderson Club Visa Card, please contact BOC Credit Card customer service hotline at (852) 2853 8828

iii   Member Privileges
tab 13. What benefits does Henderson Club offer?

The Club is dedicated to enhancing members’ quality of life through a vast array of exceptional and stylish “Henderson Experiences”. BOC Henderson Club Visa Card holders and Henderson Club membership card holders may enjoy:

  • One extra hour of free parking at selected Henderson Land Group shopping malls;
  • Early-bird access to show flat previews of selected Henderson Land properties and property-related privileges [applicable to selected properties only, subject to terms and conditions by the developer(s) and in accordance with applicable law and regulations];
  • Special privileges on shopping and dining at Henderson Land Group's designated shopping malls, restaurants and outlets;
  • Promotional offers on leisure & entertainment, health & beauty, home & living and travel & hotels at Henderson Land Group’s subsidiaries, associates and designated outlets; and,
  • Invitations to members-only events catered to an extensive array of interests and lifestyle preferences.

On top of the above, Henderson Club Black Card holders may also enjoy special offers and privileges exclusively for Black Card members, available from time to time.


Asides from member benefits offered by Henderson Club, BOC Henderson Club Visa Card holders may also enjoy benefits from BOC Credit Card (International) Limited, including:

  • A fabulous welcome gift;
  • Double point rewards for using the BOC Henderson Club Visa Platinum Card in settling the payment of the property management fee, parking space management fee and parking space rental fee for selected properties under the management of Henderson Land Group;
  • Gift point rewards on retail purchases, cash advance, “Cash before Card Service”, autopay or Octopus Automatic add value service;
  • Redemption of frequent flyer mileage of Asia Miles, Asia China, China Eastern Airlines and China Airlines with gift point rewards through the "BOC Credit Card Superior Travel Awards” programme; and
  • Perpetual waiver on the annual fee for BOC Henderson Club Visa Signature Card and waiver on the annual fee for first two years for BOC Henderson Club Visa Platinum Card.
tab 14. Do I need to present my Henderson Club membership card or BOC Henderson Club Visa Card to enjoy the member privileges?

For Henderson Club membership card holders, you may either present your printed Henderson Club membership card or your e-card inside the Club’s mobile app to enjoy member privileges.


For BOC Henderson Club Visa Card holders, please present and settle payment with your BOC Henderson Club Visa Card to enjoy member privileges.


Please note that from 1 July 2017 onwards, the one extra hour of free parking offer at selected Henderson Land shopping malls can only be redeemed with e-card inside the Henderson Club mobile app; printed membership cards (Henderson Club membership card / BOC Henderson Club Visa Card) will not be accepted. We cordially invite you to download Henderson Club mobile app to activate your e-card and enjoy your member privileges hassle-free.


Please refer to individual offers for the specific Terms and Conditions.

tab 15. Can my family or friends use my Henderson Club membership card or BOC Henderson Club Visa Card to enjoy the member benefits as well?

Henderson Club membership is not transferable and can only be used by the member with the same name displayed on the card.

tab 16. How can I earn double Gift Points rewards by using BOC Henderson Club Visa Card to settle my property management fee, car park management fee and car park rental?

BOC Henderson Club Visa Card holders can receive double Gift Points for autopay settlement of property management fee, parking space management fee and parking space rental fee for selected properties under the management of Henderson Land Group.


The application forms for auto payment services are available at the respective Property Services Office / Management Office. Please contact Property Services Office / Management Office for details.

tab 17. Can I automatically enjoy parking privileges as Club member?

Parking privileges are offered during promotional period at designated shopping malls. Click here for details.

iv   Member Communications
tab 18. How can I receive information about member privileges and activities?

Please login to My Home and click My Permission to complete the consent form and submit it to us, so you can stay tuned with our latest member privileges and activities.


If you are not yet a member, be one of us now!


You may also visit our website or Facebook page for the latest Club news and offers.

v   General Inquiries
tab 19. Where can I find my membership number?

For Henderson Club membership card holders, it is printed on the front side of your printed membership card, displayed on your e-card inside the Club’s mobile app and shown in e-communications materials.


For BOC Henderson Club Visa Card holders, it is shown in e-communications materials.


You may also click Forgot Membership Number on Member Login page or at the bottom of the login page in the Club’s mobile app, and fill in the required information to retrieve your membership number via SMS. For further assistance, please contact us.

tab 20. What should I do if I forgot my password?

Please click Forgot Password and fill in the required information to retrieve your password via email and/or SMS, or you may contact us for assistance.

tab 21. How can I change my password?

You can update your password in Change My Password page after logging into My Home or the Club’s mobile app.

tab 22. What should I do if my Henderson Club membership card/BOC Henderson Club Visa Card is lost/damaged/stolen?

For Henderson Club membership card holders, please report to Henderson Club at (852) 2908 8880 during office hours as soon as possible.


For BOC Henderson Club Visa Card holders, please immediately report to BOC Credit Card (International) Limited lost card reporting hotline at (852) 2544 2222.

tab 23. How can I update my personal information?

On Henderson Club website, you can instantly update your personal information on My Profile page after logging into My Home, or you may submit your updated personal information by post (71/F, Two International Finance Centre, 8 Finance Street, Central, Hong Kong. Attention to: Personal Data Privacy Officer of Henderson Club), by email (info@hldclub.com) or by fax 2801 5672.

tab 24. How can I change my choice(s) relating to the use of my personal data for direct marketing?

You may change your choice(s) anytime relating to the use of your personal data for direct marketing (including changing the communication channels through which you receive promotional and direct marketing materials from Henderson Club, or opting out from direct marketing), in My Permission page after logging into My Home.


Alternatively, you may write to the Club's Personal Data Privacy Officer by post (71/F, Two International Finance Centre, 8 Finance Street, Central, Hong Kong), by email (info@hldclub.com) or by fax (852) 2801 5672.

vi   Mobile App
tab 26. What is Henderson Club e-card?

The Henderson Club e-card is a valid member identity proof for you to enjoy Club benefits and privileges. It offers added convenience and other mobile app-empowered features. Please note there is no credit facility in the mobile app.

tab 27. Can my family or friends use my Henderson Club e-card to enjoy the member benefits as well?

Henderson Club membership is not transferable and can only be used by the member with the same name displayed on the card.

tab 28. What devices are supported?

Currently, the Henderson Club mobile app is only available for smart phones, including iPhone 5 and above (running iOS 9.0 and above) and Android mobile phones (running OS 4.4 and above).

tab 29. How do I receive push notifications about Club news?

To receive notifications, you must enable push notifications in both the Henderson Club mobile app and in your smart phone.


For iPhone users, go to ‘Settings’ > ‘Henderson Club’ > ‘Notifications’ in your device and turn ‘Show Notification’ on. Then go to ‘Settings’ in the app and turn on ‘Notification’.


For Android users, navigate to ‘Apps’ > ‘Henderson Club’ > ‘Notifications’ in your device and turn ‘Notifications’ on. Then go to ‘Settings’ in the app and turn on ‘Notification’.

tab 30. How can I use my e-parking voucher?

Before you use the e-parking voucher to enjoy one extra hour of free parking, you must first fulfill the spending requirements of respective shopping malls’ free parking privilege programmes. Upon redemption at the Concierge, simply present your e-card and the e-parking voucher in the mobile app. Click on the specific e-parking voucher and scan the QR code provided by the Concierge. For details, please refer to the terms and conditions in the ‘Parking’ section inside the mobile app.


To use the QR code scanner via the e-parking voucher, you must allow camera access on the app in your smart phone.


For iPhone users, go to ‘Settings’ > ‘Henderson Club’ in your device and turn ‘Camera’ on.


For Android users, go to ‘Settings’ > ’Application Manager’ or ‘Applications’ > ’Application Manager’ in your device. Choose ‘Henderson Club’, then click ‘Permissions’ and turn ‘Camera’ on.

tab 31. Can I temporarily suspend my account if my mobile phone is lost/stolen?

You may contact us to request for temporary account suspension if your mobile phone with Henderson Club mobile app installed has been lost or stolen, or if you believe that your e-card may have been used by any unauthorized party. Please call our hotline at (852) 2908 8880 during office hours or email to info@hldclub.com. We will process your request as soon as practicable and notify you once your account is frozen. However, Henderson Club will not be responsible for any loss of personal information or property as a result of your phone or account information being lost or stolen. To avoid any unauthorized access to your account or personal information, we recommend you log out when you’ve finished using the Henderson Club mobile app and take reasonable steps to safeguard your login information. Please refer to the Terms and Conditions for Henderson Club Mobile App for details.

PROPERTY MANAGEMENT FEE AUTOPAY BENEFIT BY USING BOC CARD

"BOC Henderson Club Visa Card" cardholders can receive double Gift Points for autopay settlement of Property Management Fee, Car Park Management Fee and Car Park Rental under the management of Henderson Land Group. Please download the application form and submit the completed application form to the residential Property Services Offices.


Property / Car Park Management Fee Direct Debit Authorization Form


Car Park Rental Direct Debit Authorization Form


The Properties accept Auto-Payment by using "BOC Henderson Club Visa Card"


The Properties accept Direct Card Payment by using "BOC Henderson Club Visa Card"

CLOSE

PROPERTY MANAGEMENT FEE

"BOC Henderson Club Visa Card" cardholders can receive double Gift Points for autopay settlement of Property Management Fee, Car Park Management Fee and Car Park Rental under the management of Henderson Land Group. Please download the application form and submit the completed application form to the residential Property Services Offices.


Property / Car Park Management Fee Direct Debit Authorization Form


Car Park Rental Direct Debit Authorization Form


The Properties accept Auto-Payment by using "BOC Henderson Club Visa Card"


The Properties accept Direct Card Payment by using "BOC Henderson Club Visa Card"

CLOSE